A Smooth, Organized Transition

At HighPoint, we understand that transitioning a property or portfolio to a new management company can feel like a significant undertaking. Our operations team is committed to ensuring a successful and seamless onboarding experience from start to finish.

From the moment a management agreement is executed, you'll be assigned a dedicated point of contact who will help facilitate the transition process and serve as a resource throughout onboarding

Our structured approach helps create a collaborative and streamlined workflow among all involved parties, ensuring a smooth transition and positioning your property for long-term success.

Our 7-Step Onboarding Process

  1. Sign Property Management Agreement
    The process begins with the execution of the management agreement, establishing the foundation for our partnership.
  2. Complete New Client Questionnaire
    We gather important information about your property and management needs to help guide the onboarding process.
  3. Provide Property-Related Documentation
    Property owners provide the necessary documentation and records required for onboarding and operational setup.
  4. Our Team Audits All Files
    Our operations team carefully reviews property and lease documentation to ensure information is complete and ready for onboarding.
  5. Property Is Onboarded Into Our System
    Once documentation has been reviewed, property information is entered into our management systems to support day-to-day operations and reporting.
  6. Welcome Letters Go Out to Tenants
    Tenants are notified of the management transition and provided with relevant information regarding the change.
  7. Go Live!
    With onboarding complete, the property officially transitions into active management.

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Let's Talk About Your Property

You'll hear back from a real person on our team—not a call center—usually within one business day.