Tenant FAQs

Rental Criteria, Applying & Moving In

• What is your rental criteria?

  Application Fees:

  • $60 per tenant and guarantor applicant over the age of 18.

  Primary Tenant Qualifications:

  1. Net Income 2.5x
  2. Credit 650+

  Secondary Tenant Qualifications:

  1. Net Income 2.3x
  2. Credit 575+

  Secondary qualifications must be met to add co-signer / guarantor.

  Co-signer / Guarantor Qualifications:

  1. Net Income 3.5x
  2. Credit 700+

• Can I Have a Pet?

  Many of the properties we manage are pet friendly; however, pet policies vary by property. Before bringing a pet into your home, you must obtain written approval from HighPoint and confirm that pets are permitted under your lease agreement.

  Please note that unauthorized pets are considered a lease violation. Depending on the property, additional requirements may apply, including pet screening, pet deposits, monthly pet rent, breed restrictions, or limits on the number and size of pets allowed.

  If you are considering adding a pet to your household, please contact our office before doing so to review your property's specific pet policy and approval requirements.

Lease

• My Roommate Is Moving Out, But I Want to Stay. What Should I Do?

  If one of the occupants on your lease is moving out and you wish to remain in the unit, please contact our office as soon as possible to discuss your options.

  Option 1: Add a Replacement Roommate

  You may identify a replacement roommate to take over the departing tenant’s portion of the lease. The new occupant must complete our application process and meet all qualification requirements. Once approved, we will prepare the necessary lease documentation to update the tenancy.

  Option 2: Remain in the Unit on Your Own

  If you would like to continue occupying the apartment without a roommate, you may apply to qualify for the unit independently. Approval will be based on our standard income, credit, and rental qualification criteria.

  Important Security Deposit Information

  HighPoint does not mediate security deposit disputes between current or former roommates and will not issue partial security deposit refunds when one occupant moves out. Any reimbursement arrangements between roommates are the responsibility of the residents. Security deposit funds are returned only after all occupants have vacated the property and the tenancy has officially ended.

• I Want to Break My Lease Early. What Should I Do?

  If you need to terminate your lease before its scheduled expiration date, please contact our office as soon as possible. A member of our team will review your lease agreement, discuss your specific circumstances, and explain any available options, notice requirements, fees, or obligations that may apply.

  Every situation is unique, and we are happy to work with residents to help navigate the process and ensure a smooth transition whenever possible.

• Am I Required to Carry Renters Insurance?

  Yes. Residents are required to maintain renters insurance throughout their tenancy as required by their lease agreement.

  Renters insurance helps protect your personal belongings from events such as theft, fire, water damage, and other covered losses. It may also provide personal liability coverage in the event of accidental damage or injury.

  Please note that HighPoint and the property owner are not responsible for loss or damage to a resident's personal property. Residents are responsible for maintaining active renters insurance coverage and providing proof of coverage upon request.

Move In/Move Out

• What Is the Move Out Process and How Do I Receive My Security Deposit Refund?

  To make the move out process as simple and transparent as possible, HighPoint Real Estate utilizes RentCheck, a digital inspection platform that allows residents to complete self guided move in, preliminary move out, and final move out inspections directly from their smartphone.

  Approximately two weeks before your scheduled move out date, you will be invited to complete a Preliminary Move Out Inspection through RentCheck. This inspection helps identify any potential resident responsibility items and provides an opportunity to address them before your final move out date.

  Once you have fully vacated the property and removed all personal belongings, you will complete a Final Move Out Inspection through RentCheck. This inspection documents the condition of the property at move out and serves as part of the security deposit reconciliation process.

  Within 21 days of your move out date, our accounting team will process your security deposit refund and mail it to your forwarding address. You will receive an itemized statement detailing any deductions, along with supporting documentation when applicable. To avoid delays, please ensure we have your current forwarding address before you move out.

• How Do I Submit My Notice to Vacate?

  If you plan to move out, you must submit written notice in accordance with the notice requirements outlined in your lease agreement. Notices may be submitted through your Resident Portal or by submitting your notice to our office via email - management@highpointcre.com

  Once your notice has been received, our team will guide you through the move out process, including your preliminary move out inspection, final move out inspection through RentCheck, key return procedures, and security deposit refund timeline.

Payments & Charges

• When is Rent due?

  Rent is due on the first of each month. As a courtesy, we offer a four day grace period. Payments received after 5:00 PM on the 5th day of the month will be considered late and may be subject to a late fee as outlined in your lease agreement. To avoid late fees, we encourage residents to submit payments through the online resident portal before the grace period expires.

• How Can I Pay Rent?

  Paying rent should be simple and convenient. HighPoint offers several secure payment options for our residents. Please note that we do not accept cash payments at our office. All payments should be made payable to HighPoint Real Estate.

  Online Resident Portal

  The fastest and most convenient way to pay rent is through your Resident Portal. Residents can make one time payments, set up recurring payments, view account balances, submit maintenance requests, and access important property information online 24/7. If you need assistance activating your portal, please contact us at management@highpointcre.com and include your name, property address, and unit number.

  Flex Rent Payment Program

  Eligible residents may enroll in Flex, a rent payment solution integrated through your Tenant Portal that allows you to split your monthly rent into smaller payments throughout the month. Flex helps residents better manage cash flow while ensuring rent obligations are met on time. Eligibility and enrollment requirements apply.

  Cash Payment Option

  Residents who prefer to pay with cash may request a reusable PaySlip, which can be used at participating 7 Eleven, CVS, and Ace Cash Express locations. Payments of up to $1,500 can be made for a small transaction fee. To request a PaySlip, please email management@highpointcre.com and include your name, property address, and unit number.

  Mail Your Payment

  Checks or money orders may be mailed to:
  HighPoint Real Estate
  P.O. Box 351291
  Los Angeles, CA 90035

  In Person Payments

  Payments may also be delivered to our office during normal business hours:

  HighPoint Real Estate
  8383 Wilshire Blvd, Suite 800
  Beverly Hills, CA 90211
  Monday through Friday, 9:00 AM to 5:00 PM

  Parking validation is not available.