Owner FAQs

Answers to your frequently asked questions

Getting Started

• How soon can management begin?

  Management services can typically begin within 30 days of signing a management agreement. The exact timeline depends on the size and complexity of the property or portfolio, as well as how quickly we receive the necessary documentation from the owner or current management company. Our goal is to ensure a smooth and organized transition with minimal disruption to owners and residents.

• What types of properties do you manage?

  HighPoint manages residential, multifamily, commercial, and mixed use properties throughout Los Angeles and Southern California, including single family homes, apartment buildings, retail properties, office spaces, and multi/single-tenant commercial assets.

• Can you help manage investment properties for out of state owners?

  Yes. We work with many out of state and long distance property owners by providing full service property management, online reporting tools, and responsive communication designed to simplify ownership from anywhere.

• Do You Provide Asset Management Services In Addition To Property Management?

  Yes. In addition to day to day property management, HighPoint provides asset management services focused on maximizing property performance and long term value. Services may include budgeting, financial analysis, capital planning, operational reviews, vendor oversight, and strategic recommendations designed to help owners achieve their investment objectives.

Leasing & Tenants

• How do you screen potential tenants?

  Our tenant screening process includes credit history, income and employment verification, rental history, eviction records, landlord references, and advanced fraud detection tools designed to identify fraudulent applications and altered documents.

  Because we are responsible for managing the residents we place, our interests are aligned with yours. Our goal is not simply to fill vacancies quickly, but to place qualified residents who will contribute to the long term success of your property.

Owner Payments & Reporting

• Can owner payments be deposited directly into my account?

  Yes. We offer secure ACH direct deposit for owner disbursements along with online access to statements and payment history through the Owner Portal.

• How and when do I receive owner payments and reports?

  Owner distributions are typically processed and delivered on or around the 10th of each month, after rent collections have been received and applicable property expenses have been accounted for. Detailed owner statements and financial reports are typically made available through the Owner Portal on or around the 15th of each month, providing full transparency into your property's financial performance.

• What types of reports will I receive?

  Owners receive detailed reporting through our secure Owner Portal, including financial statements, rent collection activity, maintenance records, vendor invoices, and other key property performance data.

  In addition to our standard reports, we offer a wide range of customizable reporting options tailored to each owner's specific goals and preferences.

• Do you provide online owner portal access?

  Yes. Owners have secure 24/7 access to the online Owner Portal where they can review statements, maintenance activity, payment history, and important property information.

Property Management & Maintenance

• How do you handle property maintenance and repairs?

  Residents can submit maintenance requests through the online portal, allowing our team to coordinate repairs efficiently and communicate with trusted vendors. Owners receive maintenance updates, invoices, and related documentation through the Owner Portal along with regular financial reporting.

• How is rent collection handled?

  Tenants can make payments through secure online payment systems and approved payment methods. Our team monitors rent collection, communicates regarding unpaid balances when necessary, and enforces lease terms in accordance with applicable laws and lease agreements.

• Do you coordinate maintenance vendors and contractors?

  Yes. Our team coordinates with licensed, insured, and trusted vendors and contractors to help address maintenance requests, repairs, inspections, and property improvement projects as needed.

• Do you conduct property inspections?

  Yes. Property inspections may be performed during move in, move out, and at other points throughout the lease term to help monitor property condition and document any concerns.

• Do You Manage Capital Improvement & Renovations Projects?

  Yes. We regularly coordinate property improvement projects ranging from unit renovations and common area upgrades to larger capital improvement initiatives. Our team assists with planning, vendor coordination, budgeting, oversight, and project execution to help ensure improvements are completed efficiently and cost effectively.

Communication & Support

• Can I reach you after hours?

  Yes. HighPoint maintains a 24/7 emergency maintenance hotline for urgent property related issues that threaten life, safety, or property and cannot wait until the next business day. Residents experiencing an after hours maintenance emergency may contact our emergency line to be connected with a live representative.

  Routine maintenance requests, general inquiries, and non emergency matters should be submitted through the Resident Portal and will be addressed during normal business hours.